Some of our PDFs and Word documents are essential to providing our services. For example, we occasionally have PDFs with information on how users can access our services, information leaflets and forms published as Word documents. By December 2020, we plan to either fix these or replace them with accessible HTML pages or online forms.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. We do not plan to fix any PDFs or other documents published before 23 September 2018, for example Board and Committee Papers, policies and procedure documentation or statutory documentation. However, we will endeavour to make any new PDFs or Word documents accessible wherever possible.
We do not plan to add captions to live audio or video streams because live video is exempt from meeting the accessibility regulations. However, we will always aim to provide subtitled versions of pre-recorded videos produced.